Reducing researcher
burnout with Agentforce

UX Research & Design Internship, June-August 2025

I led user research and design for an operations tool to streamline research recruitment. I found key friction points through cross-team interviews, mapped workflows, and designed an Agentforce prototype that cuts recruiting time from 1 day to 2 hours.

My Roles
UX/UI Design
UX Research

Tools
Figma
LucidSpark

Project Overview

Research participant recruitment is a time-intensive, repetitive task that often leads to researcher burnout, especially at the scale of a company like Salesforce. I led UX research for a Research Operations agent built with Agentforce, designed to reduce friction in the recruitment process and give researchers more time to focus on meaningful work.

Challenge

Recruiting participants can take UX researchers up to 8 hours per study, and requires sending hundreds of messages per recruit—with no central system to streamline the workflow. Researchers across teams faced:

My Role

  • Led 10 user interviews across Salesforce research teams

  • Synthesized data into rainbow sheets, personas, and journey maps

  • Collaborated with engineers and ops to align on feasibility

  • Ran usability testing on the Agentforce prototype

  • Facilitated handoff to my team to continue this project

For more details about this project, please reach out through the contact form. Thank you!